Cancellations and refunds

Cancellation and refund requests are examined case by case. They are not automatic.

What is taken into account

• the state of the order;
• the work already done;
• each side's responsibility;
• the service conditions;
• the client's legal rights as a consumer;
• the evidence presented.

A full refund is possible when

• the service never started;
• the freelancer made no delivery at all;
• there is substantial breach;
• the delivery is materially different from what was contracted;
• fraud is confirmed.

As a rule there is no refund when

• the service was completed and accepted by the client, save in justified exceptional cases;
• the breach results from the client's lack of cooperation;
• the information provided was incomplete;
• the original request was changed after the work had started.

How to ask

Through the platform's support channels, within a reasonable time after the problem. Open a ticket with the order number and the evidence.

The full text is in the Refund Policy.