TugaFreela Help Centre Contact us Open a ticket

How can we help?

Everything about TugaFreela, for people hiring and people selling. Search, pick a topic, or talk to us.

By topic

Ten areas, everything there is to know.

Getting started

Create an account, confirm your email and get your profile ready.

6 articles

Hiring a service

Finding the right person, comparing packages and agreeing the work with no surprises.

7 articles

Payments

Card, MB WAY and Multibanco. The money is held until the work is approved.

7 articles

Selling on TugaFreela

Publishing services, passing moderation and being found by people who are looking.

8 articles

Getting paid

From approved work to the transfer into your bank account.

6 articles

Premium and featured slots

Appearing first, being approved instantly and unlocking contacts.

5 articles

Deadlines, delivery and disputes

What happens when work runs late, falls short or does not match what was agreed.

6 articles

Community rules

What is allowed, what is not, and how to report what goes wrong.

6 articles

Account and privacy

Password, notifications, your data and what happens if you close the account.

6 articles

Legal and tax

Who operates the platform, what the Terms say and who issues which document.

6 articles

Didn't find what you need?

Open a support ticket and we answer with your account history in front of us.

Open a ticket