The Refund Policy

The Refund Policy sets out the conditions for requests relating to services hired through the platform.

The main points

• Requests are not automatic and are examined case by case.
• The assessment weighs the state of the service, compliance with what was agreed and the communication between the parties.
• Where there is clear breach by the provider, a full or partial refund may be considered.
• If the service was completed and accepted, as a rule there is no refund, save in justified exceptional cases.
• Nor is there one where the breach results from the client's lack of cooperation, incomplete information or changes to the request after the work started.
• Disputes must be raised within a reasonable time after the problem.

Consumer rights

Where the client is a consumer and the law grants a right of withdrawal, that right is respected under the applicable terms. Internal rules on approval, disputes and refunds do not replace mandatory legal rights.

For any refund question, open a ticket with the order number.