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Takes the conversation out of your main list without deleting anything. You stop getting emails from it. It is for tidying your inbox, not for resolving conflicts.
Block
The person can no longer write to you. The conversation is blocked on both sides and generates no email notices. Use it when contact becomes a nuisance.
Report
Sends the case to our team with the conversation history. Use it when there is:
- an attempted scam;
- a request to pay off-platform;
- insults, threats or harassment;
- illegal content;
- an attempt to obtain personal data or credentials.
What happens next
Reports are reviewed by a person. Depending on severity there may be a warning, content removal, account limits, suspension or closure. Anyone subject to a moderation decision has the right to know the grounds and to complain.
Reporting is not the same as opening a dispute. A dispute is about the money on an order; a report is about
someone's behaviour.