English
PortuguêsAs soon as you register we send a message to the address you gave. Clicking the link in it confirms the email is really yours.
Why it matters
Email is the channel for almost everything serious on the platform: order notices, new messages, deadlines, approval requests, payment receipts and password recovery. A wrong address means missing all of it.
The email doesn't arrive
- Spam, junk or promotions. Check all three and mark the message as «not spam».
- Typo in the address. One extra letter is enough for the message to be lost.
- Full mailbox. If your inbox is at its limit, the server rejects delivery.
- Company filters. Work accounts often hold messages from new senders.
If nothing works, open a ticket telling us which address you used. We confirm it manually.
Forgot your password
On the sign-in page click Forgot your password?, enter your email and you will get a link to set a new one. The link has a limited lifetime for security; if it expires, ask for another.
We never ask for your password by email, message or chat. If someone does, it is a scam attempt.
Tell us.